Provider: Lou John White trading as AgriStack (ABN 73 180 037 675)
Contact: lou@agristackapp.com
Formal notices: Please contact us by email for the current postal address for legal notices.
1. Introduction
These Terms govern access to and use of the AgriStack software, mobile apps, web interfaces, websites, documentation and related services (together, the Service).
By creating an account, clicking "I agree", accessing the Service, or allowing a user to access the Service, you agree to these Terms on behalf of the farm, agribusiness, depot, buyer, exporter, carrier or other organisation you represent.
The Service is intended for business customers only and is not intended for personal, domestic or household use.
2. Other documents
These Terms operate with any Order Form or SaaS Subscription Agreement, the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Security and Data Processing Overview and product notices displayed in the Service.
3. Accounts and users
Customers are responsible for all activity under their organisation or Tenant account, including activity by users, contractors and invited third parties. Customers must manage roles and permissions, keep credentials secure, remove access when no longer required and notify us of suspected unauthorised access.
4. Nature of the Service
AgriStack provides digital tools for agricultural and agribusiness workflows, including hay, grain and fertiliser inventory, paddocks, storage, sheds, depots, tickets, contracts, trucks, freight, allocations, maps, reporting, Xero integration and related operational records.
Outputs depend on customer-entered data and configurations. The Service does not provide agronomic, engineering, legal, financial, accounting, tax, safety, insurance or professional advice. Customers remain responsible for physical checks, reconciliations, contract review, load verification, compliance and commercial decisions.
5. Acceptable use
You must use the Service lawfully and comply with the Acceptable Use Policy. You must not interfere with the Service, access another customer's data, upload malicious content, misuse location/RFID/messaging features or use the Service to build a competing product that infringes our rights.
6. Customer Data
You retain ownership of Customer Data. You grant us a licence to host, copy, transmit, process, display and use Customer Data only as reasonably necessary to provide, operate, secure, support and improve the Service, comply with law, enforce agreements and generate aggregated or de-identified analytics.
We will not sell Customer Data or use identifiable Customer Data to train third-party artificial intelligence models unless you expressly agree in writing.
You are responsible for the accuracy, legality and integrity of Customer Data and for obtaining required notices, consents and permissions.
7. Privacy and security
We handle personal information in accordance with the Privacy Policy and maintain reasonable technical and organisational security measures as described in our Security and Data Processing Overview. Customers are responsible for their own devices, networks, account configuration, exports and downstream use of Customer Data.
8. Third-party services
The Service may use or integrate with third-party platforms, app stores, payment processors, mapping providers, accounting systems, messaging providers, RFID or IoT hardware and cloud services. Third-party services may be subject to separate terms and privacy notices.
9. Intellectual property
We and our licensors own the Service, including software, workflows, interfaces, designs, documentation, trade marks and improvements. You receive only the limited right to access and use the Service in accordance with these Terms and any subscription agreement.
10. Availability, support and changes
We will use reasonable efforts to make the Service available, subject to maintenance, outages, third-party dependencies, security incidents and events beyond our reasonable control. We may change the Service, provided we do not materially reduce the core functionality of a paid plan during the current term unless reasonably required for security, legal, performance or third-party dependency reasons.
AgriStack is an actively maintained platform. We regularly release updates, fixes, workflow improvements and new features. Updates, maintenance, third-party service changes or unexpected issues may occasionally affect availability, performance or behaviour, and you are responsible for checking important operational records and outputs before relying on them.
11. Suspension and termination
We may suspend or restrict access if fees are overdue after reasonable notice, if we reasonably believe there has been a breach, if needed to protect the Service or others, or if required by law or a platform provider. On termination, access ends and Customer Data is handled according to the subscription agreement, Privacy Policy and retention documentation.
12. Warranties and disclaimers
We will provide the Service with reasonable care and skill. To the extent permitted by law, the Service is provided "as is" and "as available" and we do not warrant that it will be uninterrupted, error-free, secure from all threats, or suitable for your particular purpose.
Nothing in these Terms excludes, restricts or modifies any right that cannot be excluded, restricted or modified by law.
13. Liability
To the extent permitted by law, our aggregate liability is limited to the fees paid by you for the Service in the 12 months before the event giving rise to the claim, or AUD $100 for free, beta or trial use.
To the extent permitted by law, we are not liable for loss of profit, revenue, goodwill, contracts, opportunity, production, crop, stock, commodity value, business interruption, indirect loss, or losses caused by inaccurate Customer Data, failure to verify records or third-party services outside our reasonable control.
14. Indemnity
You indemnify us against claims and losses arising from your breach, unlawful Customer Data, misuse of the Service, use of outputs without reasonable checks or connected third-party services, reduced to the extent caused by our breach, negligence, fraud or wilful misconduct.
15. Changes
We may update these Terms for legitimate business, legal, security, product or operational reasons. We will take reasonable steps to notify you of material changes that negatively affect your rights.
16. General
These Terms are governed by the laws of Victoria, Australia. Notices may be provided by email, in-app notification, account notice or publication in the Service.